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2018 Citizen Satisfaction Survey: The results are in.

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We asked and you answered. The results of the 2018 Citizen Satisfaction Survey, the region’s first since 2009, are in

The results were presented to Council at the Sept. 11 Council meeting.



  • 84% were satisfied with the region as a good place to work.
  • 70% were satisfied with the region as a good place to raise a family.
  • 72% moved to the region for job or employment opportunities.
  • 58% cited job opportunities as a factor contributing positively to quality of life.
  • Respondents identified lack of shopping and retail (22%) and high cost of living (19%) as factors contributing negatively to quality of life.
  • 76% were satisfied with municipal customer service.
  • Parks and trail maintenance, waste management and recycling, and water and sewer services were identified as strengths.
  • Municipal planning and development and snow removal and ice management were identified as areas needing improvement.


“These statistically valid survey results are crucially important to the work we do every day,” said Lynda McLean, Director, Communications and Stakeholder Relations. “RMWB residents let us know what we do well and what we need to improve, and I would like to thank them for taking the time to respond to the survey calls.”

To see the full results, visit



The Municipality contracted Banister Research to conduct the 2018 Citizen Satisfaction Survey. Between June 26 and July 18, a total of 800 phone surveys were conducted; 733 were completed by residents of Fort McMurray and 67 were completed by residents in the rural hamlets. A separate web-based survey was open to the public as well; 256 surveys were completed.

The survey assessed resident awareness and satisfaction around quality of life and safety, municipal services, programs and facilities, contact with municipal staff, value received for tax dollars, municipal priorities, and communication with the public.